Terms and conditions

The sale of all ReefLab products is subject to the following conditions.

The information related to your order is available in your personal area, accessible with the credentials you have chosen when registering on ReefLab. All communications will be sent to the e-mail address you provided.

The corals on the site are really available, the images correspond exactly to what will be sent to you, they are therefore sold with WYSIWYG system (What You See Is What You Get = What You See Is What You Will Have) unless the availability of similar specimens in appearance and size with totally irrelevant differences. The measurements correspond to the sample as shown in the image and are rounded down.

Detritivores and rocks have generic images related to what is currently available.

The availability of products may vary depending on the type, in case of delivery delays you will be contacted by e-mail or by telephone.

We advise you to read all the conditions carefully and to write to us or contact us by phone, if you have any doubts.

Prices and billing

All the prices shown are VAT included. The tax invoice will be issued when the order is shipped and you can find it in your customer area, in pdf format (to view it you must have the Adobe Reader ® program, which you can download from here).

Minimum order

The minimum order is € 30.00 (excluding shipping costs). Orders are processed from Monday to Wednesday, except for other specific agreements, always in order to plan delivery before the weekend.


Once the order is completed, you will receive a communication in your e-mail box with a summary of the purchase. At the time of shipment you will receive from the courier another communication with the data and the shipping number to be able to monitor its progress in real time.

Payment Systems

You can choose between different forms of payment: by credit card or directly from your PayPal account, by bank transfer or by PostePay or cash on delivery (in this case with a small surcharge).

»Credit Card / PayPal: payment made through the Paypal system, one of the most popular payment systems on a secure server protected with the most advanced forms of encryption, using your credit card or your Paypal account.

»Bank Transfer / Postepay: if you choose this mode, you will be able to view the data for the advance payment in the order confirmation email you will receive. The shipment will be scheduled after verification of payment. If after five days from the date of the order the payment has not yet been made, in the absence of your communications, this order will be automatically canceled.

»Cash on delivery: for this mode you will have to calculate an increase of € 7.00 per order for courier collection costs (valid only for shipments to Italy).


Reef Lab is not responsible in any way for damage caused and / or transport delays attributable to the courier. At the time of delivery you are required to check that the number of packages corresponds to that indicated in the confirmation email of the shipment and that it is intact, not damaged or in any case not tampered with. If, on the other hand, your package shows obvious damage, you are requested to accept it with reserve following the appropriate procedures indicated by the courier. In this case you are then asked to inform us promptly or at the latest within 12 hours, by email attaching an image of what was received. In the absence of such communication we will consider the goods delivered correctly.

Right of withdrawal 

Live animals cannot be returned.

You can exercise the right of withdrawal for all other products by sending a written notice within 14 days by registered letter with acknowledgment of receipt to Simone Porcellana Reef Lab - via Don A. Ferrero, 24 - 14100 Asti ( AT), the postmark will be considered.  

The product must be returned new (never used), perfectly intact (fully functional and undamaged), in its original packaging (if it has a seal it must not be broken, missing or tampered with) and complete with all the integral elements (instructions, cables, etc ...).  

In the event that an animal arrives dead due to causes not dependent on the courier or the type of transport requested, you will be able to report the incident by e-mail attaching proving and appropriate photographic documentation within the 12 following receipt. 

You will then have to send us the same documentation within 24 hours by registered letter with acknowledgment of receipt to Simone Porcellana Reef Lab - via Don A. Ferrero, 24 - 14100 Asti (AT), as per postmark.  

Following the verification of all the documentation sent, ReefLab will undertake to add a similar coral (same species and / or same size) or to issue a voucher of equal value to be used in addition to your next order.  

Shipping costs will not be reimbursed in any case.